NABS Player
Help

Support

Answers to common questions, and how to reach us.

Email support

Tell us your TV model, the NABS version (Settings), and what happened. Never include your Source password.

support@nabsplayer.com

We can help with the app itself. We can't help with channel lists, subscriptions, or account problems at your provider, because NABS isn't connected to any provider. Contact your Source for those.

Getting started

Adding a Source

Open NABS and choose Add Source. Enter the server URL, username, and password from your provider, then Connect Source. The URL usually looks like https://example.com:8080, without any extra path or query text.

Switching or managing Sources

On the NABS start screen, choose Manage Sources to switch Source, update a password, change a server, or remove a Source.

Changing the theme

Open Settings and pick one of eight looks under Appearance. It applies instantly.

Troubleshooting

"The Source could not be reached"

Check that the TV is online and the server URL is exactly as your provider gave it, including http:// or https:// and the port number.

"The Source did not accept that username and password"

Re-enter your credentials carefully. If they're correct, your subscription may have expired; check with your provider.

A channel or movie won't play

Try another channel to see if the problem is the stream or the Source. Some streams use a format your TV can't decode; NABS will tell you when that's the case and try an alternate format where one is available.

The catalog looks out of date

Use Refresh in Live TV, Movies, or Series to download the latest list from your Source.

Secure connection errors

The Source's HTTPS certificate couldn't be verified. NABS won't bypass this for your safety; ask your provider for a valid HTTPS address.

Your data

Everything NABS saves stays on your TV. To delete it, open Manage Sources and remove the Source, or uninstall the app. You can also clear a Source's Recents, Continue Watching, or downloaded catalogs individually. See the Privacy Policy for details.